Lytrod Software takes pride in the quality, accessibility and friendliness of the service provided by our Support Department staff. So do our customers, based on the fact that the majority of them renew their support contracts year after year. Customer Technical Support provides three benefits: Phone and Email Support, which is available Monday through Friday from 7:30AM to 4:30PM (PST) and Automatic Software Updates.
Your phone call will be answered by a real person during business hours. No frustrating automated systems to get through. Not only that but over 95% of the time you will immediately be given to a support specialist. Your problem can then be assessed; almost all problems are solved within 4 hours of initial contact.
Email is the most common method our customers use for contacting us with support issues. Email allows you to provide additional information, be it screen shots, the results of Windows7′s Problem Steps Recorder, or an archive of your application that is not producing the results that you desire. If you are located in time zones other than the West Coast of the USA, it gives you the ability to have your support issue be one of the first to be assessed at the start of our support specialist’s day.
Lytrod Software’s Designer Suite and VisionDP products have a mechanism that checks for any available updates to your software at program startup and/or whenever a user requests an update. We also maintain an ftp site that allows a full installation of your software to be downloaded in the event your Internet firewalls prevent the automatic update mechanism from working.
We are continually updating our software with new capabilities, help files and documentation. For instance when Xerox updates their VI Compose (VIPP) software (approximately twice a year) Lytrod’s Designers will support many of VIPP’s new abilities within a couple of months of Xerox’s release. In turn, your PC is automatically updated via the update service. Another example is a command-line interface to our VisionDP software that will soon be implemented and the updated software will be provided to all users whom are under a maintenance contract.
Lytrod Software’s continued goal is to provide the best technical support in the print industry.
The Support department is available Monday through Friday from 7:30AM to 4:30PM (PST)