There’s a cool diagnostic tool available in Windows called “Steps Recorder” (PSR.EXE). Steps Recorder is a combination keylogger, screen capture, and annotation tool for Windows. It’s used to quickly and easily document actions made on a computer for troubleshooting purposes. This can be a great tool to work with Lytrod Software’s Technical Support staff to be able to reproduce, understand and assist you with any problem that you may have.
To launch the Steps Recorder, just go to the Windows Search and type “Steps Recorder” or run PSR.EXE. Here’s a video on how to use the Steps Recorder: https://www.youtube.com/watch?v=4bY_ZfDVmWM . You can then send the MHT file created to email@example.com along with your information, product and product serial/ID number and a description of your issue.